Privacy Policy

Introduction

Versa Drain, Inc. is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services, including plumbing service requests and SMS communications.

Types of Information Collected

We may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Service address
  • Details related to plumbing service requests

Method of Information Collection

Information is collected through:

  • Website contact forms
  • Phone calls and SMS conversations
  • In-person service appointments
  • Customer-initiated service requests

Purpose of Data Collection

We use your information to:

  • Schedule and confirm plumbing appointments
  • Send service updates and reminders via SMS
  • Provide customer support
  • Improve service quality and technician performance

Data Security Measures

Versa Drain, Inc. implements industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse. These include:

  • Secure servers and encrypted communications
  • Restricted access to customer data
  • Regular system audits and updates

Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

We may share data only when:

  • Required by law or legal process
  • Necessary to complete a service request (e.g., with subcontractors)
  • With your explicit consent

User Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data, subject to legal and operational requirements

To exercise these rights, please contact us at:
Email: customerservice@versadrain.com
Phone: 561-463-8263

 

SMS Terms & Conditions

  1. SMS Consent Communication
    The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

  2. Types of SMS Communications
    If you have consented to receive text messages from Versa Drain, Inc., you may receive messages related to the following:

    • Conversation (external):  Critical information for our customers’ businesses’ daily operation, for instance, ETA on arrival time, or the status of parts ordered.

    • Conversation (between employees): Dispatch communicates with technicians on part status, photos from customers, photos for customers, obtaining technician ETA, scheduling discussions or general conversations.

  3. Message Frequency
    Message frequency may vary depending on the nature of the communication.

  4. Potential Fees for SMS Messaging
    Standard message and data rates may apply, depending on your carrier’s pricing plan and location.

  5. Opt-In Method
    You may opt in to receive SMS messages from Versa Drain, Inc. in the following ways:

    • Verbally, during a conversation

    • By submitting an online form

  6. Opt-Out Method
    You can opt out at any time by replying “STOP” to any SMS you receive. Alternatively, you may contact us directly to be removed from our messaging list.

  7. Help
    For assistance, reply “HELP” to any message, or contact us directly via https://versadrain.com/contacts-us/

  8. Standard Messaging Disclosures